This role supports our Networking services, Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud) etc

Basic Qualifications

• 6 months - 4 years of relevant experience
• Knowledge of troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
• Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
• Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
• Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
• Knowledge of Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
• Knowledge in monitoring IT services and good command of associated technologies
  
  

Preferred Qualifications

• Experience configuring virtual server environments.
• Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
• Experience managing full application stacks from the OS up through custom applications
• Experience configuring software-based Load Balancing solutions.
• Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
• Good understanding of security best practices.
• Good understanding of distributed computing environments and methodologies
  
  
  

Key job responsibilities

First and foremost this is a customer support role – in The Cloud.

• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.

To apply for this role visit: Cloud support Engineer